SHIPPING & PAYMENT

DEAR FRIENDS, THE EMAIL WITH YOUR TRACKING NUMBER WILL BE SENT TO THE ADDRESS YOU PROVIDED (PLEASE CHECK YOUR SPAM FOLDER).

Once you place an order on our website, you will receive a purchase confirmation email at the address you entered at checkout. Please note that all shipping details must be real and accurate, otherwise it will be impossible to receive your parcel. The email may end up in your Spam folder.

Pickup orders can be collected right after payment on the website, during the pickup point's opening hours.

Opening hours: 1 p.m. to 7 p.m., Monday to Friday.

Please enter the recipient's full name exactly as it appears in their passport, and always include the postal code of your nearest post office — this is very important! If you are unsure about your postal code, we recommend checking it online, where you can usually find up-to-date information on which post office serves your address.

The online store is not responsible for the accuracy and correctness of the information provided by the customer during registration.

Order processing takes 3–7 business days. Please note that this time frame does not include weekends and public holidays. Delivery itself takes 2–14 business days, depending on your location.

Pickup point address: Moscow, Novodmitrovskaya 5A, bldg. 3, entrance 1, 3rd floor. Follow the long corridor to the climbing gym; the INVMERCH door is on the right, next to the stairs.

You can track your parcel yourself in the Russian Post app or on the Russian Post website using the tracking number assigned to your shipment. The address of the post office where you can collect your order will appear in the app as soon as your parcel arrives.

Your parcel will be held at the post office for 15 days.

If the recipient does not collect the parcel within this period, it is returned to the sender. The cost of re-sending will be borne by the customer, in accordance with Article 24 of the Russian Consumer Protection Law: «If the goods were delivered within the time frame set by the contract but were not handed over to the buyer through the buyer's fault, subsequent delivery is made within a new time frame agreed with the seller, after the buyer pays for the delivery service again».

Please note! Once the parcel arrives at the recipient's post office, the online store is no longer responsible for handing the goods over to the customer. Please track your parcel in the Russian Post app to avoid any issues.

We are happy to answer any questions by email: shop@visible.pro or by phone: +7 495 212-92-94